Section 01 · Overview
What this service actually does.
First Ring Pro is a B2B missed-call answering service built for solo tradespeople — plumbers, HVAC technicians, electricians. When a business owner misses a call, their carrier conditionally forwards the call to a dedicated First Ring Pro number. An AI-powered system answers that call on the tradesperson's behalf.
SMS messages are sent only to mobile callers who verbally request a text conversation during the live inbound call. No messages are sent unsolicited, no numbers are collected from any other source, and no marketing messages are ever sent to callers.
Section 02 · Consent
How consent is collected.
When a mobile caller reaches a First Ring Pro number, the system identifies their line type and plays the following prompt:
Verbatim prompt · mobile callers
"Hi — I'm handling calls for [Business Name] right now. You can tell me what you need, or I can text you so you can reply by message and send a photo. Say
talk or
text."
The caller must verbally say "text" to trigger any SMS. Silence, ambiguous responses, or saying "talk" result in a voice-only interaction — no SMS is sent. The verbal request is logged as part of the interaction record.
Landline and VoIP callers are never offered the text option and never receive SMS messages.
Section 03 · Message Flow
A typical text exchange.
After the caller says "text," the following happens while the call is still live. The entire exchange typically completes within 2–4 messages and 90 seconds.
Hi — I'm handling calls for Mike's Plumbing. Reply with what you need or send a photo and I'll get your info to him right away.
First Ring Pro · immediately on call answer
Water heater is leaking, basement flooding [+ 1 photo]
Caller
Got it — marking urgent. What's the street address?
First Ring Pro
Thanks — I've sent Mike the full summary and your photo. He'll be in touch shortly. Reply STOP to opt out.
First Ring Pro · final message in sequence
Every closing message includes opt-out instructions. The exchange is capped at 4–5 messages. Once the lead is captured, the conversation ends and no further automated messages are sent.
Section 04 · Message Types
What we send and don't send.
- Sent
- Service intake questions — problem description, address, urgency, photos. A closing acknowledgement that the lead has been forwarded to the business owner. Opt-out instructions in every closing message.
- Never sent
- Marketing messages, promotional offers, follow-up campaigns, drip sequences, surveys, newsletters, or any message not directly related to the caller's active service request.
- Frequency
- 2–5 messages per interaction, triggered only once per inbound call. No recurring messages. No re-engagement after the interaction closes.
- Senders
- Messages are sent from the First Ring Pro shared toll-free number. The sending number is consistent across all interactions and is identifiable as a First Ring Pro number. Business identity is carried in the message body.
Section 05 · Opt-Out & Help
How to stop messages.
Standard carrier opt-out commands are honored immediately and automatically.
| Command | What happens |
|---|
| STOP |
Immediately unsubscribed. No further messages sent to that number from any First Ring Pro sender. Opt-out is permanent unless the caller explicitly re-opts in on a future call. |
| UNSUBSCRIBE |
Same as STOP. |
| CANCEL |
Same as STOP. |
| HELP |
Returns: "First Ring Pro handles missed calls for local trades businesses. Reply STOP to opt out. Questions: support@firstringpro.com" |
Opt-outs can also be requested by emailing support@firstringpro.com with the phone number to be removed.
Section 06 · Data & Privacy
What we store and who sees it.
- Stored
- Caller phone number, message content, media URLs (photos), timestamp, and consent record (that the caller verbally said "text" on the inbound call). Interaction records are retained for 90 days by default.
- Shared with
- The First Ring Pro customer (the tradesperson whose number was called). This is the expected and only purpose of the exchange — the caller is actively requesting their information be forwarded. No data is sold or shared with third parties.
- Not shared with
- Advertisers, data brokers, analytics platforms, or any party outside the caller–tradesperson relationship.
- Message & data rates
- Standard carrier message and data rates may apply depending on the caller's wireless plan.