Your information.
Plain language.
Who we are and what this covers.
First Ring Pro ("we," "us," "our") is an AI-powered call answering service for tradespeople. This Privacy Policy explains what information we collect, how we use it, and your rights, for both our business customers (tradespeople who subscribe to First Ring Pro) and callers (people who call a tradesperson whose number is forwarded to us).
By using our service, you agree to the practices described here. If you have questions, reach us at admin@firstringpro.com.
Information we collect.
From business customers (subscribers)
- Account information: name, email address, mobile number, trade (plumbing, HVAC, electrical, etc.)
- Payment information: billing details processed and stored by Stripe. We do not store full card numbers.
- Usage data: number of interactions, response times, feature usage.
From callers (people who call your number)
- Phone number: the number that called, normalized to E.164 format.
- Line type: whether the number is mobile, landline, or VoIP (determined via Twilio Lookup).
- Conversation content: transcripts of voice interactions, body of SMS messages.
- Media: photos or other files sent via MMS during a text interaction.
- Interaction metadata: timestamps, channel (voice or text), urgency rating, extracted fields (problem description, address).
Automatically collected
- Server logs (IP address, request timestamps) for security and uptime monitoring. Not linked to individual user profiles.
How we use your information.
- To provide the service: answering calls, routing interactions, generating lead summaries, and delivering them to the subscribing business owner.
- To process payments: subscription billing, trial management, refunds.
- To improve accuracy: aggregated and anonymized interaction data may be used to improve AI prompts and intake quality. Individual transcripts are not used to train third-party AI models.
- To communicate with customers: account alerts, billing notifications, product updates. We do not send promotional email without consent.
- To comply with legal obligations: fraud prevention, responding to lawful requests.
We do not sell, rent, or trade personal information to any third party for their own marketing purposes.
Third-party services we use.
We rely on the following vendors to operate. Each processes data only to the extent necessary for the described purpose.
| Vendor | Purpose | Data involved |
|---|---|---|
| Twilio | Phone number provisioning, voice call handling, SMS delivery | Caller phone numbers, call audio, message content |
| OpenAI | AI-powered conversation and lead summary generation | Conversation transcripts (no names or identifying info beyond what the caller provides) |
| Stripe | Payment processing | Billing name, email, card details (stored by Stripe, not us) |
Links to each vendor's privacy policy are available on their respective websites. We maintain data processing agreements with vendors where required.
Data retention and storage.
Interaction records, including transcripts, messages, and media, are retained for 90 days by default and then permanently deleted. Business account records are retained for the life of the subscription plus 60 days after cancellation.
Payment records are retained as required by law (typically 7 years). Stripe retains payment method details subject to their own retention policy.
Data is stored on servers located in the United States.
SMS messaging and caller consent.
When a caller reaches a First Ring Pro number and chooses the text option, we send a short intake conversation via SMS. This channel is only activated by an explicit verbal request from the caller during the inbound call.
Callers can opt out at any time by replying STOP to any message. Standard carrier message and data rates may apply.
For complete details on how consent is collected, what messages are sent, and how opt-outs are handled, see our full SMS Consent & Messaging Policy.
Your rights.
If you are a First Ring Pro subscriber, you may:
- Access: request a copy of the data we hold about your account and interactions.
- Correct: ask us to correct inaccurate information.
- Delete: request deletion of your account and associated data. Interaction records are purged; billing records are retained as required by law.
- Export: request a portable export of your interaction history.
If you are a caller whose information was captured through an interaction, you may request deletion of that record by contacting us with the phone number involved and the approximate date of the call.
To exercise any of these rights, email admin@firstringpro.com. We respond within 10 business days.
Cookies and tracking.
Our marketing website uses no third-party tracking cookies and no advertising pixels. We do not use Google Analytics, Facebook Pixel, or similar tools. The only cookies set are functional session cookies required for the customer dashboard login.
Changes to this policy.
We may update this policy as the service evolves. Material changes will be communicated to subscribers by email at least 14 days before they take effect. Continued use of the service after that date constitutes acceptance. The "Last updated" date at the top of this page reflects the most recent revision.
Contact us.
Privacy questions, data requests, or concerns:
First Ring Pro
admin@firstringpro.com
Related documents: SMS Consent & Messaging Policy · Terms of Service