How we text callers, and why they asked us to.
What this service actually does.
First Ring Pro is a B2B missed-call answering service built for solo tradespeople: plumbers, HVAC technicians, electricians. When a business owner misses a call, their carrier conditionally forwards the call to a dedicated First Ring Pro number. An AI-powered system answers that call on the tradesperson's behalf.
SMS messages are sent only to mobile callers who verbally request a text conversation during the live inbound call. No messages are sent unsolicited, no numbers are collected from any other source, and no marketing messages are ever sent to callers.
How consent is collected.
SMS is triggered in exactly two ways, both initiated by the caller:
1. The caller asks to text during a live call.An AI voice assistant answers forwarded calls. If a mobile caller says they can't talk or asks to continue by text, or the assistant offers and the caller agrees, the assistant confirms out loud before any message is sent. For example:
2. The caller texts the business first.If someone texts a business's number directly, we reply to the conversation they started, identifying the assistant and the business by name in the first message.
Silence, ambiguous responses, or declining the offer result in a voice-only interaction; no SMS is sent. Landline and VoIP callers are never offered the text option and never receive SMS messages.
A typical text exchange.
After the caller agrees to switch to text, the following happens. The entire exchange typically completes within 2–4 messages and 90 seconds.
Every closing message includes opt-out instructions. The exchange is capped at 4–5 messages. Once the lead is captured, the conversation ends and no further automated messages are sent.
What we send and don't send.
- Sent
- Service intake questions: problem description, address, urgency, photos. A closing acknowledgement that the lead has been forwarded to the business owner. Opt-out instructions in every closing message.
- Never sent
- Marketing messages, promotional offers, follow-up campaigns, drip sequences, surveys, newsletters, or any message not directly related to the caller's active service request.
- Frequency
- 2–5 messages per interaction, triggered only once per inbound call. No recurring messages. No re-engagement after the interaction closes.
- Senders
- Messages are sent from the First Ring Pro shared toll-free number. The sending number is consistent across all interactions and is identifiable as a First Ring Pro number. Business identity is carried in the message body.
How to stop messages.
Standard carrier opt-out commands are honored immediately and automatically.
| Command | What happens |
|---|---|
| STOP | Immediately unsubscribed. No further messages sent to that number from any First Ring Pro sender. Opt-out is permanent unless the caller explicitly re-opts in on a future call. |
| UNSUBSCRIBE | Same as STOP. |
| CANCEL | Same as STOP. |
| HELP | Returns: "First Ring Pro handles missed calls for local trades businesses. Reply STOP to opt out. Questions: support@firstringpro.com" |
Opt-outs can also be requested by emailing support@firstringpro.com with the phone number to be removed.
What we store and who sees it.
- Stored
- Caller phone number, message content, media URLs (photos), timestamp, and consent record (that the caller verbally said "text" on the inbound call). Interaction records are retained for 90 days by default.
- Shared with
- The First Ring Pro customer (the tradesperson whose number was called). This is the expected and only purpose of the exchange; the caller is actively requesting their information be forwarded. No data is sold or shared with third parties.
- Not shared with
- Advertisers, data brokers, analytics platforms, or any party outside the caller–tradesperson relationship.
- Message & data rates
- Standard carrier message and data rates may apply depending on the caller's wireless plan.
Questions about this policy.
Reach us at support@firstringpro.com.
Related documents: Privacy Policy · Terms of Service